Honoroit bot
made by etke.cc

The Honoroit bot installed by us is powered by honoroit.

• Full documentation
• Source code
• Support

Honoroit — Matrix Bot for Efficient Helpdesk Support¶

Honoroit, developed by etke.cc, is a specialized helpdesk bot designed to streamline support interactions within the Matrix ecosystem. By emulating the capabilities of website chat systems like Intercom and Jivosite inside Matrix (no web), Honoroit provides a seamless and user-friendly experience for both operators and customers.

Key Features¶

Chat-Based Configuration¶

• Intuitive Setup: Configure Honoroit effortlessly through chat interactions, making it easy for operators to adapt and manage settings on-the-fly.

Prometheus Metrics¶

• Comprehensive Monitoring: Access detailed metrics through the /metrics endpoint, offering insights into Honoroit’s performance and health.

End-to-End Encryption¶

• Secure Communication: Ensure the privacy and security of conversations with end-to-end encryption, maintaining data confidentiality.

Threaded Conversations¶

• Efficient Communication: Proxy messages from any Matrix user to a dedicated room, creating threaded conversations for efficient collaboration.
• Collaborative Discussions: Engage with users through Honoroit within a dedicated room, enabling multiple team members to participate in discussions.

Request Fulfillment Workflow¶

• Request Closure: Mark requests as done using the !ho done command. Honoroit renames the thread topic and notifies the user, gracefully leaving their room with a special notice.

Commands¶

Available Commands in Threads¶

• !ho done: Close the current request, mark it as done, and notify the customer. The bot will gracefully leave the 1:1 chat with the customer.
• !ho rename TXT: Rename the thread topic title.
• !ho note NOTE: Keep private notes for operations in a thread with a customer.
• !ho invite: Invite yourself into the customer’s 1:1 room.
• !ho start MXID: Start a conversation with a Matrix ID from the Honoroit bot.
• !ho count MXID: Count a request from a Matrix ID without creating a room or inviting them.
• !ho config: View all configuration options.
• !ho config KEY: View a specific configuration option and its current value.
• !ho config KEY VALUE: Update the value of a specific configuration option.

Honoroit offers a robust and user-centric solution for helpdesk support, seamlessly integrating into the Matrix platform for efficient and secure communication